Resources

Knowing is half the battle and when it comes to your project, we want to ensure that knowing what your options are is the easy part. This is why we have built a list of our most frequently asked questions. Don’t see the answer to your question? Contact us

How do I get a quote? 

There are several ways to receive a quote. To receive more of a comprehensive quote, along with being the quickest and easiest way, complete our Eternal Quote form from our website. For more of a general idea, you could send an email to orders@eternaldesigns.co. Or for more of a rough idea, you could give us a call at 706-853-0633.

What is the difference between a quick quote and an official quote?

A quick quote is typically sent to individuals wanting a quote on multiple items to compare pricing and styles. The official quote is sent to person who knows what they want and only need a price on that one item(s).

How do I place an order?

There are several ways to place an order. The quickest and easiest way is to complete our Eternal Order form from our website. However, if you prefer, you could send an email to orders@eternaldesigns.co or give us a call at 706-853-0633. 

Is there an expiration date for quotes?   

Yes, all written quotations of price are only valid for a period of 15 days without exception from the time the quote was generated. Pricing is based on product, material, and labor cost at the time the quote was generated. If you choose to move forward with any previously quoted project after the 15-day mark, you will be requoted for this project. Projects are requoted after 15 days because product pricing and quantities change frequently.

How can I get my artwork to you?

There are a few ways to send us your artwork:

-Complete either the Eternal Quote or Eternal Order forms on our website. (Max size is 25MB or less)

-Email the files directly to us. (Max size is 25MB or less)

-Lastly, use a file share service like Dropbox or Google Drive. Great for files sizes over 25MB.

Click here to learn more about artwork requirements.

How much does it cost to print a shirt?

Well that depends. When figuring out the cost of any project, several different factors come into play. The main factors are, the type of garment, the quantity amount, and the number of print colors.

Other variables such as, print locations, the size of the print, and Ink coverage can also affect the cost of your order. Most orders we produce will be screen printed, although in some cases, other print methods could be used.  To learn more about the different print methods “Click Here”.

To understand how your pricing will break down view the following formula:

(Garment Cost + artwork + set-up cost + printing cost / by qty = your cost per shirt)

Note*: tax is not included in your cost per shirt but is added to your total.

What are the set-up fees? (screen printing)

The printed apparel industry by far is one of the most labor intensives industries out there. The process of producing a shirt is a multi-step process that requires a lot of attention to detail. Setting up multiple screens to complete one order is time consuming and costly. After each job, screens are cleaned, coated, and used again for the next job repeating the everlasting loop of setup and break down.

If your project is under 25 shirts, a screen set up fee is applied to your order. For orders over 25 shirts, no setup fee is applied. Here is an example of how this would break down per shirt:

12 shirts 2 color print = $15.50 setup ($7.75 per-screen). $15.50 / into 12 shirts = $1.29 per shirt.

This should be considered when choosing artwork with a lot of colors for your project; as it typically cost more to produce in smaller quantities than larger ones. Please note that a set-up fee maybe required for other printed finishes.

I need to place a reorder, will there be another set up fee?

There will be a set-up fee applied to your reorder, if your original order was 24 shirts or less. There is no setup for reorders with 25 shirts or more if the following is true. If the order quantity, artwork, and artwork placement are the same as the original order. However, if there is a change any of these factors, a set-up fee applies. This covers our time and cost to re-burn the image back onto the screen, press set up, and film reprint if necessary. We do not hold screens unless the same job is printed multiple times in a one-month span or unless you pay to have your project screens stored.

Is a deposit required to begin my order?

A payment must be made to finalize order details and to get your order moved into production. Full payment is required for orders under $800. For orders over $800 only a 75% deposit is required. All remaining balances must be paid before your order is shipped, picked up or delivered.

How do I pay for my project?

We accept cash, credit card, checks (business checks only), and online money transfer via Venmo, Cash App, and Paypal. A payable invoice is sent out to individuals requiring either a full payment or a deposit.

I need this fast; can you rush it?

Quality is everything to us and is our highest priority. Rush orders are accommodated, depending on our production schedule. If we can accommodate a rush without jeopardizing the quality, we will accept the rush order. An upcharge is applied to all accepted rush orders which is determined based on the size and delivery date of your project.

I have one project, with two separate designs, will I pay one price?

No. Based on the number of garments for each design, each design and quantity will be priced separately. Example. So, if you order 100 shirts and half is for one design, and the other half is for other half, they would be priced as two 50 shirt orders.

Do you have a minimum amount per order?

It depends really, as the artwork can determine whether an item can be heat pressed, screen printed or embroidered. When it comes to screen printing projects the minimum are as follows:

Minimum 12 pieces – 1-3 ink colors

Minimum 25 pieces – 3-5 ink colors

Minimum 50+ pieces – 6-8 ink colors

For any orders with finishing (custom private labels, hem tags etc.), there is a minimum of 50 pieces.  For heat press or embroidery projects, there are no minimums. This is determined by artwork.

What is the standard print size?

Standard screen-printing size is 15” x 18”. For a list of all of printing sizing and placement guide click here. 

My garment/item is out of stock, how does this affect my order?

Unfortunately, it happens more often than not. There are times where vendors run out of a particular style(s) or color(s), there are lower stocked numbers for a certain item, the item is on clearance, delayed shipments, or a major retailer buys all the inventory. When this happen there is nothing, we can do, nor they can do to prevent it.

If this were to happen with a certain product(s) within your order, we can offer a variety of possible substitute product(s) to choose from. If you choose to change to a different product, in most case we are able to adhere to our normal turnaround time. If you choose to wait for this item to become available however, we cannot guarantee when this item will be restocked nor the turnaround time for your order.

Inventory problems do occur occasionally and may affect certain products, styles, and color from time to time, especially in during the busy seasons. (spring into summer, and around the holidays) Typically, we order your product 24 hours after the final approval, which would allow us to contact you immediately if there is an out of stock item.

Can I supply my own garment?

Yes, you can, however there are a few things you should consider. Occasionally, there are times where a garment could be misprinted or mishandled during the print process. We are not liable for replacement or repair of any garments supplied by the client that are misprinted or damaged during the print process. To avoid this, we highly suggest supplying few extra garments of each size for this purpose. If these garments are not used, we will send them back along with your order. We reserve the right to refuse any garments supplied by you that we deem unsuitable for print. You are responsible for ensuring their garments are free of any defect and flaw prior to delivery.

What is a underbase and why is one needed for my dark garment?

An underbase is a layer of white ink that is printed beneath the primary colors, used to brighten or enhance the color(s) opacity. When printing most colors directly on dark garments, the shirt color will show through the ink, influencing the color of the ink. Not using a underbase in most cases could will lengthen the print process and could add more ink to your garment. This would make prints heavier and could add additional cost to your order. A underbase is normally applied to darker garment, however a underbase could be applied to lighter or heathered style garments which is solely based on the artwork.

Also, for a lot of athletic gear, a dye blocking underbase is applied to prevent things like dye-migration from happening. 

An example of when a underbase is applied:

Your project calls for a black shirt, with a yellow colored print. Because yellow is naturally more translucent and has less opacity then most colors. A white underbase would be printed beneath the yellow ink to brighten the ink and add more opacity to this print.

Does it cost more to print on a darker garment?

Yes. Some ink colors (expect black) have a low level of opacity when printed directly on dark garments. This true for both plastisol and water-based inks. To achieve a vibrant print, a white underbase is used which is considered an additional color. For example, if the artwork for your order includes a two-color design using red and yellow ink, being printed on a black shirt. To achieve the best print, this would require that white ink be used as a underbase. Being the total color count for this order to three colors.

Do you offer custom apparel finishing?

We offer the multiple apparel finishing options to help your brand stand out. These options include:
-Custom relabeling (Inside tag printing/heat applied)
-Woven Label (hem, sleeve, inside tag label design, sourcing, and application)
-Hang tag (design, sourcing, and application)
-Folding and poly bagging
-Branding Inserts

Can I get an apparel mockup of my design prior to placing an order?

This depends on a few different factors. If you are providing us with “print ready” artwork, yes, we can definitely add your artwork to an apparel mockup to view for a fee. This fee is $30 for a total of 3 apparel mockup. If you choose to place your order with us, this fee is discounted from your order.

However, if you don’t have artwork for your project and would like for us to design something for you, this can be provided but for a cost. The cost would depend on how simple or how complicated the design is. If you choose to have us design artwork you. After the completion of this artwork, you would be requested to pay for the artwork fee and mockup fee.

If you want to do it yourself, you can use our online designer tool and upload your artwork to as many garments as you would like for free.

Can I change or modify my order?

It all depends on the stage of your current order. We define “change” and “modify” as follows:

Change- to completely remove or add a product to your quote/invoice. Example would be changing your order from 50 shirts to 50 hoodies. In this case, your order would be re-quoted/invoiced to reflect the change.

Modify- is to remove items from or add items to an order. Here you are not changing the items quoted or invoiced, but instead are adding items too or taking items away from your order.

That said, you are allowed to change or modify your project after receiving a quick quote, an official quote or invoice, and after the approval of your order.

However, if you have approved the invoice and have paid your deposit or full amount, you are only allowed a 24 hours window from the time your order is paid to modify your project. After 24 hours, any changes made by you to your project that is not caused by stock availability, supplier issues, or fulfilment errors will not be allowed without incurring fees.

What is your turnaround time?

Our standard turnaround time is typically 7 to 10 business days (Monday – Friday) from the time your project is approved, and the order deposit or full amount is paid. This time frame does not include shipping or delivery of your order. Additional finishing could extend an order the turnaround time. Any deposits received for any projects after 5:00pm, will be processed the following business day. Changes or modification to your order can also affect your turnaround. We strive to complete every order within the specified time frame. However, any unforeseen issues such as stock availability, supplier issues, or fulfillment errors could affect turnaround time. Please plan in advance for time sensitive jobs. Holidays do not count as production days or toward turnaround time.

Do you offer delivery services?

Yes, we offer free delivery all project within a 15-mile radius of our shop. However, if you choose to have your project delivered outside of the 15-mile radius, a $25 delivery fee will be applied to your order, up to an 80-mile radius.

Do you offer shipping?

We ship to all 50 states using UPS as our primary carrier. All though UPS is our primary carrier, we also ship with FedEx and the USPS as well. Note, shipping prices vary based on location, weight, and shipment priority. We can estimate shipping cost for your project. Any estimates proved should be viewed as just an estimate and is not a 100% accurate representation of the final price, until the actual order is released to the carrier.

Drop shipping and fulfillment services?

We strive to provide a unique experience around everything we do, and when it comes to merchandise management, there is no exception. We deliberate about who we work with as these services are not offered to everyone. If, you are interested in these services for your brand or product email us at orders@eternaldesigns.co. Pricing is determined by the project, scale, and other factors. 

Do you offer blank garment samples?

Yes, we can provide a blank sample of any of our preferred garments or any other garment not on our list. Blank garment samples are provided at cost (garment cost + $15.00 per piece). 

Can you provide printed samples? (Pre-production)

Yes, pre-production sample are available. The samples are offered at a cost. The cost is determined by the garment, quantity, artwork, and setup cost. The turnaround time for pre-production samples is 8 to 10 business days (Monday – Friday), this does not include shipping time.

Can I see what my shirt will look like before its printed?

For every project, a digital proof (apparel mockup) is sent out. The proof acts as a reference guide for how your artwork will look on the garment. The proof provides the placement, dimensions, and the pantone colors. We offer pre-productions samples if you opt for an in-hand sample instead at an additional cost.

I don’t have a design; can you design something for me?

Certainly. If you don’t have a design for your project, we can design something for you. The turnaround time on artwork varies for each project. An estimated date is provided after all the information is received. Simple designs could take as little as an hour versus more complex artwork could take longer. An art fee is applied to all projects that require art.

What are your artwork requirements?

Certain factors can determine whether your artwork is ready for print. If you plan to provide us artwork for your project, we request high resolution files 300 DPI or higher. We recommend vector artwork, although raster artwork will work as well. Preferred file types are .AI, .PSD, .EPS, .TIF, and .PDF. Artwork should be sized to print, and all text must be converted to outline. If you need help determining if your artwork is print ready, send us an email at orders@eternaldesigns.co .

Can I mix and match sizes and colors?

Yes. your project can include a variety of different sizes and color garments as long as the print color, print size, and style garment stay the same. If you decide to change the color of ink, a $12 ink change fee (per color) is applied to your order. You are allowed one ink change per every 25 pieces.

What if I want to print on a brand that is not listed on your preferred print list?

There are so many brands to choose from, making it at times, hard to choose. Our preferred list are popular brands we trust and love, but it’s does not include everything. So, if you are looking for a certain brand send us an email and we will do our best to find what you are looking for.

My artwork contains certain colors, can you match it?

Yes, we can match any color listed in the Pantone formula guide.  We will do our best to match any color as close as we can using the Pantone formula guide. To ensure the PMS color in your artwork is as accurate as possible, we ask that you provide the actual Pantone number(s) with your artwork.

Is there charge for Pantone color matching and mixing?

Yes, there is a $15 per color charge for every color we mix.

Do you have bank of standard stock colors?

Yes, we have a bank of over 40 colors to choose from. Click here to view our list of colors. 

What happens if I receive a defect garment in my order?

Because quality is our main focus, we have implemented quality control measures centered around the receiving, printing, and shipping of your garments, to ensure we catch the majority of defected garments. That said, we are human. If you receive a damaged garment, please contact us and will do us best to correct the issue.

Misprint and Spoilage allowance?

Human error is always a factor, even if you are using top-notch equipment. Misprint allowance or spoilage refers to a certain percentage of an order being misprinted or mishandled during the print process. Eternal Designs operates within a 1% to 3% spoilage rate. High quality control measures are in place to ensure the spoilage rate never exceeds 3%.

I need to cancel my order, can I?

The status of your order would determine whether or not your order could be cancelled. However, that would depend on a few different factors. Have your items been ordered? Is the 24-hour change or modify window still in affect? Etc. Depending on the status of your order, your order may be subject to penalties and restocking charges. This is determined at the time the cancel order request is made. Orders cannot be canceled once production has begun.

Can I exchange my printed items?

No. Each project is unique and different in its own way. No printed products can be exchanged at any time, no exceptions.

I have items missing from my order, what should I do?

If you received your order and notice items are missing from your order, please give us a call immediately and we will work to resolve your issue.

I have extra items added to my order, what should I do?

If extra items have been added your order, there is nothing that needs to be done. Consider it a gift for being such an awesome customer.

I am not satisfied with my product; can I receive a refund or return my product?

Please notify us immediately regarding any issues with your order. You have up to 48-hours after receiving your order to alert us of any issue. All returns will be handled on a case by case bases. All printed product is nonrefundable. A Refund will not be granted under no circumstance for any printed product.

Is Eternal Designs open on the weekend?

We are not open on the weekends. Our office hours are Monday – Thursday, 9:00am to 5PM, and Friday, 9:00am – 4pm.

Do you offer contract printing services?

Fit is everything which is why we are very selected on who choose to work with. We do offer contract printing service to select individuals that meet our requirements. If you are in interested in contract print services, click here (Link take them to contact printing form)

Do you offer Environmentally friendly inks?

Yes, we offer wide selection of environmentally friendly HAS waterbase inks.

What does in-hand date mean?

The “in-hand’ date refers to when you would like to have your product in hand to start selling or distributing. This is important, as it allow us to ensure we have enough time to print your product.

What other services do you offer?

We wide variety of other services and products such as embroidery, printed signage (Banners, yards), Printed paper products (Business cards, poster, flyers, letter head etc.), stickers and decals, promotion products, drop shipping and fulfillment services, and custom designed online webstores.